July 29, 2023
Internal Regulation
INTERNAL REGULATION
PRESENTATION
The Hotel has this “INTERNAL REGULATION” that contains the policy, norms and rules that will govern the relationship between the Hotel and its clients.
This Regulation will also be applicable and mandatory for:
• Visitors and/or occasional companions of hotel clients;
• Users of the hotel services and facilities open to the general public;
• Any person who, even occasionally, visits or wanders inside the hotel.
The Regulation will be applied in all spaces and areas of the establishment, whether for exclusive or common, without any distinction.
These Regulations are available to customers at the hotel Reception and may be consulted by them whenever they wish and on the hotel’s website. Ignorance of this Regulation does not exempt from its compliance since said Regulation is based on current regulations and legislation. The Regulation will have uninterrupted and continuous validity until it is modified or replaced by another. In case of doubt, it will be considered fully subsisting in all its rules and regulations.
The rules and prohibitions contained in this Regulation and that must comply with their recipients, should not be understood as excluding other analogous or similar behaviors not enunciated in it, but which arise clearly from the spirit and intent of this Regulation.
Violations of this Regulation, to the extent possible, may be corrected immediately, and, where appropriate, may be penalized in accordance with the regulations labor, civil or criminal law in force, regardless of other responsibilities in which may be incurred by the offender and the timely exercise of legal actions to which there may be place.
The Hotel reserves the right of admission and to cancel the reservation, without the right to return, of any client who contravenes this Regulation, as well as the norms of coexistence and common sense, or in some way act disrespectfully towards the facilities of the Hotel or the rest of the people who are in it, be it personal, or hotel customer.
EL OLIVAR – BOUTIQUE HOTEL – INTERIOR REGULATION 07/14/2023
We appreciate your preference for staying with us, as well as for observing strictly our Regulations, prepared for your own benefit.
In any case, if you need additional information, do not hesitate to contact Reception.
Applicable legislation The Internal Regulations are governed by Spanish law.
This Regulation is available in several languages, but only the text in the language Spanish-Castilian is the only legally binding text, and it is the one that will prevail before any difference of interpretation or of any other nature.
REGISTRATION AND ENTRY RULES - ADMISSION DOCUMENT
At the Reception, the necessary procedures for registration and admission will be carried out. The reception will be in person from 08:00 to 20:00.
Check-In will take place from 12:00 p.m. and until 8:00 p.m. on the day of arrival of the client, the Check-out until 12:00 pm on the day of departure.
In the event that for personal reasons the guest has to register his entry
After 8:00 p.m., he must notify his client 24 hours in advance.
arrival.
The Hotel will refrain from providing accommodation to minors who come alone, so Nor are room reservations or stays allowed by minors. age. However, minors between the ages of 16 and up to the age of 18 may be authorized in writing by the father, mother or guardian to be able to stay at the Hotel as long as they are responsible for it and assume the payment of the corresponding invoice. In the case of minors under 16 years of age, it will also be mandatory to always be accompanied by the father, mother or guardian.
ENTRY RECORD (POLICE RECORD)
The person or persons who wish to make use of the accommodation units, of the common facilities must present their identification documents in order to
its registration and inscription in the establishment’s Travelers Record Book.
Valid identification in Spain is considered to be the Passport, the DNI and the Driving License. If you are a foreigner, you can register by presenting your Passport or Identity document if you come from an EU country or any of the following countries:
• Andorra, Iceland, Switzerland, Norway, Malta, Monaco or San Marino.
You can also register with a valid Spanish Residence Permit if you are
foreign resident in Spain.
This rule is mandatory based on the Order of the Ministry of the Interior of the Government of Spain 1922/2003 of July 3, which establishes the registration in Books and Parts of entry of Travelers in Hospitality Establishments, Royal Decree 933/2021 of 26 October and under the provisions of article 12.1 of Organic Law 1/1992, of February 21, on Protection of Citizen Security.
The accommodation is non-transferable, so the Hotel will deny accommodation to the guest who does not complies with this registration requirement and is empowered to demand, if it deems appropriate, the Identification of the applicant and of the people who accompany him in the lodging. Likewise, the entry into the Hotel of any person not registered in the Police Registry, unless expressly decided by the Directorate.
The Hotel Administration is not responsible for any false information or incomplete information that the guest can provide when filling out the registration card whose data must be covered by the user in its entirety or by the Hotel based on the data that appear in the identification documents provided for such purposes for the client.
In compliance with current regulations, the identification data provided will be communicated to the Authorities by the Hotel.
ADMISSION DOCUMENT
This establishment, once the person or persons have been registered, will formulate a document of admission in which the name of the client that formalizes the admission will appear (one person), the commercial name of the establishment, its tourist classification, the identification of the assigned accommodation, price per day or day, the modality and price of complementary services contracted, and the dates of entry and exit.
Users must prove their condition, showing the admission document, when it is required.
The admission sheet serves to prove the tourist accommodation contract and will have value test for administrative purposes, and must be signed by the interested party to formalize your admission. The original signed document will remain in the possession of the establishment that will keep it for the legally established time available to the tourist inspection, delivering a copy to the guest who signs it.
By signing the document, the client confirms that all the data provided and that there They state they are true and accept the terms and conditions expressed in the document.
Likewise, with the signing of the admission document, it will be taken for granted that the client expressly accepts this Regulation, its rights and obligations and will be obliged to observe the rules contained therein and those dictated by the Directorate on safety, coexistence and hygiene for proper use of the establishment, its facilities and the Hotel equipment.
ACCESS TO THE HOTEL AND ITS SERVICES
Users will be able to freely access the establishment and remain in it, with the limitations contained in the legislation and in this Regulation. users have right to receive truthful, complete information prior to contracting services offered. Likewise, they have the right that, in said services, they have guaranteed
security, privacy, and tranquility for a stay without disturbances, to which they are correspond to the agreed conditions, to receive an invoice with the regulatory formalities for the services contracted directly to the Hotel, to the confidentiality in the treatment of your information in accordance with the regulations of
Data protection since, if they wish to make any complaint, claim or denunciation, the complaint forms established by the Authorities are delivered to them Competent authorities of the corresponding Autonomous Community, which may be completed by the client and delivered to the Hotel Reception.
The presentation of any claim or complaint does not exempt from the observance of this
Regulation and payment of services. The hotel establishment is not responsible for the price, nor for the use of tools, goods and other services, provided outside the premises of the hotel establishment, nor the
behavior of outside personnel.
The rates with the prices and conditions of the different types of accommodation, of the complementary services offered by the Hotel itself are detailed in reception available to users who request them.
The Hotel may vary the schedules of the different consumption, use and enjoyment services, throughout throughout the seasons, depending on the seasonality.
The possible management of messages, calls, packages or any object destined to some hotel client, will start whenever the prior consent of the client is verified to proceed with said management, proceeding in this case to its communication or delivery.
In the event that the client is not in the establishment, or is not located, the staff will make sure you receive the message or package when you return by checking it with the client.
The rooms or common spaces of the hotel may not be used for different uses to the accommodation and/or contracted services, neither by the client or his companions, nor by third persons. Consequently, these rooms and/or spaces cannot be used.
common for activities such as conducting interviews, filming, making images for promotional activities, photo shoots, etc., unless authorized previous and express of the Management of the establishment and always complying with the rest of the Internal Regulations, the conditions established by said Directorate and the regulations applicable to the activity in question.
BILLING AND PAYMENT
The invoicing of the accommodation rates will be computed by days and in accordance with the number of overnight stays.
The minimum billing for accommodation will be the amount of an overnight stay or day, This being understood to be completed at 12:00 noon on the day following the date of entry.
The means of payment accepted by the Hotel are:
• Cash, Debit Cards and Credit Cards;
• Personal checks are not accepted.
When you intend to pay in cash, it must be done in Euros. The payment may not exceed the amount of 1,000 euros and, given that the rights must be exercised in accordance with to the requirements of good faith, the tickets must be used according to the amount to pay, so it would be possible for the Hotel to refuse to accept airline tickets. high denominations if the amount to be paid is much lower.
Neither will payments be accepted through more than 50 pieces of euro currency.
Users have the obligation to pay the amount of the services contracted in the time of presentation of the invoice or according to the agreed conditions.
For the movable property that you will find placed in the Hotel room that you take with you when you leave the room, the counter value that appears in the price list will be charged available at the hotel reception.
In the event that the Client leaves his room and said movable property is not found in the room, it will be considered that they were brought by the client.
The early departure of the client before the end of the contracted stay, does not will exempt said client from paying all the reserved days and services hired.
Given the client’s claim to leave the establishment leaving unpaid, total or part of your invoice, the Hotel will be empowered to request the help of the agents of authority.
PRIOR PAYMENT GUARANTEE
The Hotel can request a previous guarantee of payment by credit card for the services contracted, in accordance with the applicable legislation both for the entire reservation including taxes that could be applicable, as well as for the extras.
Said guarantee may request that it be extended for damages or defects that produced in the facilities, furniture and elements of the establishment due to negligence or misuse of those.
For this purpose, the Hotel may request the client upon arrival, or at the time of making your reservation, a credit card number where, in case of non-payment of invoice, you can charge the amount thereof.
Said request may be made even in the case of accommodation with a voucher or prepaid, to guarantee the collection of extra services that could be consumed, as well as to respond for damages and defects.
The Hotel reserves the right, in the event of any type of damage, deterioration or theft caused in the room or any other Hotel facility by the client to make use of the deposit for damages and/or claim the corresponding compensation from it.
The Hotel may also make payments to the card number indicated by the client, even days before the entry of the client, and in order to verify the validity of the same, a charge or a pre-authorization for the amount of the stay.
OCCUPANCY PERIOD OF ACCOMMODATION UNITS
Hotel rooms must be used based on the number of nights reserved.
Occupancy of the housing unit begins at 12:00 noon on the first day of the contracted period and ends at 12:00 noon on the indicated day as departure date.
However, on dates of maximum occupancy, when there are more entries and departures, it is possible that not all rooms can be available at that time due to availability issues and reasons for cleaning times, so it may be delayed up to four hours to make the accommodation unit available to the user.
The availability may also be delayed in case of circumstances exceptional circumstances that prevent, for reasons beyond the control of the Hotel, having the room that corresponds to each client at the time set for the beginning of the occupation according to normal occupancy rules.
We ask that the client communicate his arrival time and his travel plan to have a forecast by the Hotel and you must also take into account that if you do not show up in the Hotel before 20:00 (local hotel time) on the scheduled day of arrival, without prior communication by the client, the Hotel will consider the reservation as “no show” and will be fully canceled automatically, charging 100% or the amount pending payment of the reservation.
Notwithstanding the foregoing, the reservation will be maintained as long as the client has communicated before the mentioned time.
For possible changes, both for occupation and for extension of the hour indicated, check at reception, taking into account that you must inform immediately to the Hotel staff, in the event that you wish to extend your stay and always before 12:00 pm on the date of departure.
The Hotel will attend to your request whenever availability allows it, informed of this duly to the client who has requested it and in case of agreement between the parties,
A different regime of occupation of the accommodation units may be agreed, the which must be reflected in the admission document.
The extension of the occupation for a time greater than that described, without the existence of a prior agreement, will cause the duty to pay one more day.
Notwithstanding the foregoing, the client may not extend, without agreement with the Hotel, the days of stay contracted, due to the serious damage that this may cause to other clients with reservation, the hotel staff may request the help of the agents of the authority to evict customers who fail to comply with the above.
In the event that the client leaves the room on the day of departure, before the time established for Check-Out, no refund of the total amount will be made Of the stay. If the client reduces the number of guests in the reservation in whole or in part, It is the Hotel’s decision to apply refunds or not, although in the event that the room is marked as non-refundable or similar, a charge of the entire amount will be made of the reserve.
When guests are absent for more than twenty-four hours without prior notice, the Hotel, may suspend or terminate the hosting contract, as the case may be, and proceed to collect the luggage.
In the event of the death of the person occupying a room, his heirs or representatives will be the responsible for paying the expenses incurred as a result of it, including, if necessary, the redecoration and disinfection of the room and the replacement of lingerie and equipment.
NUMBER OF PEOPLE PER ACCOMMODATION UNIT and VISITS
As a general rule, people will not be allowed to stay in a room that exceeds the contracted quota in quantity. Thus, the stay of two people will not be allowed in a double room that would have been contracted as an individual. Likewise, not More than two people will be allowed to stay in a double room.
For security reasons, an occupancy of more than three people per room is not allowed. room, or where appropriate, the maximum number possible according to room format and type backup.
Otherwise, the Hotel will be entitled to charge the rate set for the actual number of people who are using the room and, at the same time, to end the stay of the customer immediately.
One child or one adult can stay in an extra bed. installing a bed extra bed, will have an additional cost and will only be possible in double rooms and always at the request of the user.
In case of not having been requested in advance, the Hotel reserves the right to request that an extra reservation be made in the event that the establishment does not have extra bed requested. Said additional bed can only be occupied by a person, one being the maximum number of extra beds in the room.
No person has the right to provide accommodation to another without the prior consent of the Hotel and if it is agreed to, the corresponding registration movements must be made and registration in the travel book.
VISITS
The Hotel reserves the right to admit occasional visits and in no case will will allow their access to the rooms. If the user wishes to receive visits, the Hotel has spaces for it.
In case of non-compliance, the Hotel Management reserves the right to order the
Immediate departure of the visitor.
OPERATING RULES FOR THE SERVICES PROVIDED BY THE HOTEL - PROVISION OF HOTEL SERVICES
The Hotel offers the services and benefits according to its category. What are these in each moment, it is specified in the official page.
The price of the accommodation unit shall include water supplies, electricity, heating, cooling, use of bed and bathroom linen and cleaning of the accommodation.
Some of the services have an additional cost, being prohibited in this case to use the themselves or receive their benefits if they have not been previously hired, and must be paid beforehand or after being used, as agreed.
The people who hold the representation of the Hotel company or provide the services inherent to the lodging, will have for such purposes, free access to the rooms occupied by the clients.
This establishment, in the provision of its services, will comply with the requirements established by Civil Liability contemplated in the Hotel insurance, being exonerated from any responsibility in case of personal accidents negligence or imprudence of guests or their companions.
In the case of technical deficiencies beyond the control of the Hotel, it undertakes to manage your solution causing the least inconvenience for the client.
The furniture and utensils of the rooms, as well as the rest of the rooms, are part of of the services provided and have been arranged with the intention of making the stay of the customers as pleasant as possible, so please use a appropriate and respectful of them.
In any case, they are property of the establishment, therefore, in case of loss, theft or unjustified deterioration of the same, the establishment reserves the right to demand their corresponding payment.
Without prejudice to the right of admission, Hotel clients may, in general, access the services and equipment offered by the establishment, unless establish access limitations which will be fully justified and in no way case will be contrary to constitutional rights and principles.
HOUSEKEEPING
The cleaning of the rooms is done daily. Room cleaning hours It is generally from 10:30 a.m. to 3:00 p.m. To customers who do not make available their rooms during those hours will not be able to clean the room.
If you wish to remain undisturbed, hang the “do not clean” sign on the outside of the front door. your room When the notice exceeds 24 uninterrupted hours, maximum limit of tolerance allowed by the hotel, the room will be called by phone.
If no response is obtained, the room will be entered to proceed with its cleaning and proof of the state in perfect condition of the same.
If in the telephone call or at the entrance a response is obtained from the client, apologize and confirm with the client the moment in which it can be proceed to the cleaning, which may not be delayed beyond the following day and this prior checking that the room is in perfect condition and cleanliness may be delayed
The change of towels and sheets is done whenever the client deems it convenient or eleven every 3 days. In case you need towels, change of sheets, replacement of set of welcome or cleaning of the room at a specific time within the opening hours cleaning, you should contact reception.
SERVICIO DE GARAJE
El garaje es un servicio para los residentes del Hotel, cuyo uso será condicionado al pago de la tarifa que tenga estipulada el Hotel.
No deje dinero ni objetos de valor en el interior de los vehículos.
El Hotel no se responsabiliza de robos, hurtos o daños producidos a vehículos, incluidos todos los objetos o seres vivos en ellos contenidos, independientemente del hecho de estar estacionados en los espacios habilitados para el aparcamiento por el propio Hotel.
El Hotel no se responsabiliza de ningún tipo de robo, hurto o pérdida de objetos o sumas de dinero.
El Hotel tampoco será responsable en caso de robo a mano armada u otro suceso de fuerza mayor.
GARAGE SERVICE
The garage is a service for Hotel residents, the use of which will be subject to payment of the rate stipulated by the Hotel.
Do not leave money or valuables inside the vehicles.
The Hotel is not responsible for theft, theft or damage to vehicles, including all objects or living beings contained in them, regardless of the fact of being parked in the spaces provided for parking by the Hotel itself.
The Hotel is not responsible for any type of robbery, theft or loss of objects or sums of money.
The Hotel will not be responsible in case of armed robbery or any other event of Force Majeure.
RULES OF COEXISTENCE AND HYGIENE - SMOKERS
This Hotel is a “Smoke Free Space” so smoking is prohibited throughout the establishment, extending the Smoke Free area to all rooms.
Smoking is only allowed outside the Hotel, so please put out your cigarette before entering, making use of the ashtrays that you will find for this purpose.
In the event that a guest smokes in the room or in any other area of the Hotel, they will be may prevent your permanence, denounce you and / or pass on damages.
In any case, a charge of 100 euros + VAT will be charged to your account, which will be paid to the Check-out time to clean and deodorize the room or area in question.
Cleaning and smoke removal fee may be subject to change.
FOOD AND DRINKS REGIME - TIMETABLE
For guidance purposes, we inform you that the hours of food and beverage services that are offered or may be offered at the hotel, will generally be included in the following time slots
• The Honesty Bar will be available to customers 24 hours a day from Monday to Sunday;
• Breakfast: Monday to Sunday: 08:30-10:30
Some hours may change depending on the time of year or any other circumstance that makes it necessary.
The Hotel, in addition, is not responsible for the merchandise that could be entered to the Hotel in contravention of what is collected here.
Guests who consume alcoholic beverages must do so in a manner responsible.
CLOTHING AND CLOTHING
As a general rule of clothing, it is established that to transit or move within of the Hotel facilities, the clothing or clothing will be those established at effect and usual in each case.
Likewise, the dress standards that may be required must be respected. especially in common areas of the Hotel.
It is not allowed to enter or stay in the Hotel wearing clothes or symbols that incite violence, racism and/or xenophobia.
Nor is transit or visit to the Hotel facilities allowed without wearing clothing any or with inappropriate attire, such as, but not limited to: going down in a bathrobe or pajamas to the reception, circulate in the Hotel with a naked torso.
Access to the common areas, with work clothes, bathroom, with clothes is not allowed. wet, flip flops, with shirts or without a shirt and without shoes.
ACCESS OF ANIMALS
The access or stay of people accompanied by pets, animals pets of any kind, birds or any other kind of animal, with the exception of people accompanied by guide dogs or assistance dogs as established by the sectoral regulations regarding the use of guide dogs by people with visual impairment, total or partial.
In any case, the person who introduces an animal and/or its owner will be jointly responsible for all deterioration, damage or breakage caused by animals in the things, goods and/or facilities of the Hotel and/or to the guests and/or visitors of the same.
CHILDREN'S STAY
The stay at the hotel is recommended for children over 7 years of age.
It is very important for the Hotel to protect all its guests, especially those children. For this, it is necessary that those responsible for their care are attentive as soon as to the areas to which they attend, the activities they develop and also their behavior in public areas of the Hotel so as not to affect third parties.
Parents and guardians are responsible for the behavior and the corresponding supervision of minors within the Hotel facilities during their stay, therefore that they must ensure that the facilities are used properly and above all, respect common areas:
“DO NOT RUN THROUGH THE CORRIDORS, DO NOT YELL, DO NOT PLAY IN THE TERRACE, DO NOT JUMP UNCONTROLLED…”
Any damage caused by minors in the absence of said supervision will be sole and exclusive responsibility of their parents or legal guardians, leaving the Hotel exempted from any liability.
In accordance with current regulations, minors under eighteen who access the establishment, they may not be sold, served, given away, or allowed to consume beverages alcoholic.
LOST AND/OR ABANDONED OBJECTS
The objects found in the rooms or other areas of the Hotel, once terminated or, as the case may be, suspended the period of accommodation of a client, the after carrying out their inventory.
The objects will be available to the client who has lost them.
In order to ensure that the location of the object is as agile and effective as possible, the client must inform all those data referring to the description of the object that had lost and other circumstances surrounding its loss or abandonment.
In the event that the client requests that the object be sent to him, he must pay the price of transport that will be carriage due and must also pay the expenses that the deposit of the same can generate to the Hotel.
fifteen Personal identification documents (DNI, Passports, etc.), if not claimed, they will be handed over to the police authorities.
Perishable goods, if not claimed, will be destroyed the day after being found. The rest of the objects found will remain in the Hotel Offices in deposit for a maximum period of 90 (ninety) days.
In the event that it is known to whom they may belong, said period will be counted from that this fact has been duly notified to the address provided by the user of the establishment to return the forgotten object (request of return with your address that must be done in writing).
If you do not have an address for the aforementioned purposes or if you does not know to whom the object may belong, the term will begin to count from the this one was found.
The same will be done in cases of abandonment of belongings in case of eviction and/or expulsion from the establishment for non-payment, breach of the rules contained in this Regulation or any other reason.
After said period of 90 days, the establishment may freely dispose of the unclaimed belongings, as you deem most convenient.
RULES OF USE
• TOWELS: It is forbidden to use the towels and other clothes in the room for your personal use. abroad.
• WASHING AND DRYING CLOTHES: It is not allowed to wash clothes in the rooms or hang clothes in the windows, on the railings of the terraces or inside them, hanging from ropes or in the corridors.
• SILENCE: After 10 p.m. it is mandatory to keep due silence in the corridors and accommodation in order not to disturb the rest of the other clients of the Hotel. Moderate the volume of the TV, and voice.
• MOBILE DEVICES: Likewise, it is requested especially in case of using mobile devices. mobile phones in any public area of this Hotel, be done at minimum volume or in Silent to respect the rest of the guests or visitors.
• COMPUTER DEVICES: During the use of computer devices and connection to internet located in the Hotel, the Client must proceed in accordance with current legislation (especially copyright laws) and preserve the state of the devices of hardware and software.
• SECURITY DEVICES: In order to guarantee the security, privacy and tranquility of the users, this hotel establishment has technical devices with elements, some of them for permanent recording, in corridors and other areas general or common, whose images may be made available to the authorities in the legally provided cases.
• FIRE EXTINGUISHERS: A sufficient number of fire extinguishers and smoke detectors to be used in an eventual accident. In such circumstances the instructions marked on them must be followed and guests must give Notice at the Hotel Reception.
• ELECTRICAL CURRENT: The electrical installation of your room is 220 volts.
Guests are strictly prohibited from using electrical current and equipment mechanics installed in your room for purposes other than those for which they are destined. o Hotel security measures strictly prohibit the use of hair straighteners, curling irons and other electrical, gas or other appliances that can cause a fire at any point of the Hotel and in the rooms.
To help save energy, you should turn on the air conditioner with the doors and windows closed.
• PHOTOGRAPHIC CAMERAS AND OTHER IMAGE TAKING DEVICES:
It is prohibited to take photographs-videos in which other guests or employees appear of the hotel, much less if minors, people in swimsuits or topless, or other people who have special characteristics, such as mobility difficulties, syndrome Down syndrome or other characteristics, for example those that could indicate beliefs.
It is prohibited to take photographs-videos of the establishment’s staff in the exercise of their duties. functions, unless the employee himself has given his consent, for example, 17 make a photo-video with a waiter, or others, in which the employee appreciates himself clearly posing for the photo.
Any unauthorized use of a guest’s or employee’s image may give rise to a Crime against honor, privacy, and one’s own image, with penalties of up to FOUR YEARS, and, in the event of its public dissemination, up to FIVE YEARS.
ADMISSION RULES - RIGHT OF ADMISSION OF PERSONS AND ANIMALS
The Hotel is for public use and free access, with no restrictions other than those established in current regulations, the rules of this Regulation, and, in any case, the rules of the good coexistence and hygiene.
The Hotel is not responsible for the behavior of guests, or objects,
substances or materials that they can introduce into the room, since it is not empowered to check baggage.
The public may not enter or remain in the Hotel and its facilities without complying with the requirements to which the Company had conditioned the right to admission.
PEOPLE: The access and permanence of people in the Hotel will be prevented in the following assumptions:
• When the person who intends to access has not paid for the entrance or locality in the cases in which this is required;
• When the person manifests violent attitudes, especially when
behave aggressively or cause an altercation;
• When the person carries weapons and objects capable of being used as such, except that in accordance with the provisions at all times by the specific regulations applicable, in the case of members of the Security Forces and Corps or bodyguards private companies integrated into private companies, and access the establishment in the exercise of their functions.
• When wearing clothing or symbols that incite violence, racism or xenophobia in the terms provided for in the legislation on the protection of citizen security and in the Penal Code.
• When it causes situations of danger or inconvenience to other attendees, or does not meet the conditions of personal hygiene in accordance with the prevailing social uses in the current society and that, for this reason, may cause discomfort to other people. In particular, access will be prevented, or in its case the permanence in the establishment, to those who are consuming drugs, narcotic or psychotropic substances, or show symptoms of having consumed them, and those who show obvious signs or behaviors to be drunk
Likewise, when the person disrespects hotel employees or other customers.
• When he proceeds to conduct himself without modesty, shout or make loud sounds high that bother other guests, disturb the tranquility in the Hotel or the normal establishment development
• When adopting measures or attitudes against the sanitation and cleanliness of the establishment.
• When an attempt is made against the normal social coexistence of the establishment or when
cause, by themselves or by persons for whom they must respond, any type of inconvenience
to other guests or visitors or third parties or any act is carried out that may affect the tranquility and privacy that guests expect to find during their stay in the Hotel.
• When executing, promoting or incentivizing discriminatory acts against other clients, visitors or employees of the Hotel, and even their own companions or act in a manner rude or aggressive towards any of them.
• When you do not pay for services or benefits when required to pay.
• When proceeding to remove objects or property belonging to the Hotel, either of the room or other sectors without the express consent of the Hotel.
• When proceeding to damage or deteriorate, totally or partially, the facilities, accessories, goods, services and supplies of the Hotel, or of any other recipient of this Regulation.
• When proceeding to reveal or disseminate data of a confidential nature of the Hotel that has been obtained on the occasion or as a result of their stay or transit in the hotel establishment.
Likewise, the access and/or permanence of those people who refuse to comply with the legal obligation to complete and sign the forms of Part of Entry of Travelers, with all the data required in them (including the type and number of identity document), in accordance with the provisions of Organic Law 1/1992,
of February 21, Protection of Citizen Security, and in Order Int/1922/2003,
of July 3, of the Ministry of Interior, on register books and travelers entry reports in establishments
hospitality and other similar.
When the indicated circumstances occur or by the persons one or more several of the restrictions listed above, the personnel responsible for the establishment may require them to abandon it, prior payment, where appropriate, of the accounts that they have pending for the provision of services and consumption.
It is expressly stated that free access to the facilities, services and accommodation of this hotel establishment, to the people who they wish, for reasons of sex, disability, with or without a guide dog, religion, opinion or any other personal or social circumstance.
The Hotel can request the help of the agents of the authority to evict from its agencies to users who fail to comply with this regulation, which intend to access or remain in them for a purpose other than the normal use of the hotel service and also, where appropriate, to people who are not registered as users, attendees at banquets, conventions, etc. or that incur in the assumptions provided for in this article as a reason for denial of access.
ANIMALS: Regarding the admission of animals and conditions of said admission, it will be to the provisions of article 16 of this Regulation:
The access or stay of people accompanied by pets, animals pets of any kind, birds or any other kind of animal, with the exception of people accompanied by guide dogs or assistance dogs as established by the sectoral regulations regarding the use of guide dogs by people with visual impairment, total twenty or partial.
PAYMENT OBLIGATION IN THE EVENT OF PROHIBITION OF ACCESS OR EVICTION.
However, and in the cases described above, the person is obliged to pay of the expenses that it has generated up to the moment of the prohibition of access or stay in the Hotel.
CIRCULATION AND STAY IN THE HOTEL.
The circulation and stay inside the Hotel will be in the places reserved for clients, without them being able to access in any case to the rooms or spaces reserved or private, expressly excluding rooms whose access is limited to those who hire them and the guests whom they determine.
Those for the exclusive use of the property will be considered reserved or restricted areas. establishment staff, access corridors to administration offices, kitchens, warehouses, warehouses, staff changing rooms and other service premises.
SAFETY RECOMMENDATIONS
The Management of the establishment recommends:
• Monitor and control your luggage and personal belongings in public areas, in order to avoid loss and/or eventual theft. Don’t leave it unattended;
• Close the door of your room when leaving it and try to open it again to make sure it is closed properly, even if it is only for a short space of time;
• Keep the door closed when you are in the room;
• Close your luggage when not in use and place it in your locker. If the luggage has lock, always use it;
• Protect the key or, in the absence of it, the card or access system to your room. No just leave the key at the reception desk. Always return your key, in hand, when you leave the Hotel. If you forget or lose your key, only the staff of reception is authorized to provide you with a new key to open your room.
• Immediately notify the Management of any abnormal fact that you appreciate, such as:
people in suspicious attitude down the hall, repeated phone calls from people twenty-one who do not identify themselves, knocks on the door;
of your room from people unknown to you, or not finding anyone at the door when you go to open it;
• Please do not be upset if you are asked at Reception or any other department to identify yourself, as it is for your safety.
• Do not display jewelry, money or valuables in your room.
• Do not invite strangers into your room, or tell them your room number.
• Do not allow repair personnel to enter your room without prompting or authorized by the Hotel Management.
• Do not allow people to enter your room, with deliveries that have not been requested.
• When establishing social relationships with unknown people, do not reveal the name of your Hotel or your room number.
• Do not discuss specific plans for future excursions, outings, etc., in public or with strangers.
• Do not keep the opening card of the hotel that may have been given to you, with any document that indicates the establishment or the room number.
• Do not show your room key in public places.
• If you discover any type of deterioration or anomaly, contact reception.
• Please respect the areas where the rooms are located during the hours nighttime and siestas and in general, avoid making unnecessary noise.
• Please use the facilities properly, respecting the furniture and terraces of the hotel.
• Please respect the schedules of all the facilities of the Hotel.
Some hours may change depending on the time of year, such as those of the provision of food and beverage services.
POWERS OF THE HOTEL
The total or partial non-observance of any of the rules of this Regulation authorizes the Hotel to execute, at its sole discretion, any of the following procedures:
• Invite the offender to modify his conduct or habit;
• Require due respect and compliance with the rules of behavior, etiquette and clothing;
• Insist on compliance with the provisions of this Regulation;
• Apply specific sanctions to the offender, such as warning, suspension
the use of all or part of the facilities and/or services provided by the Hotel or exclusion of the hotel establishment;
• The Hotel reserves the exercise of its right of admission and permanence and in exercise of the same may prohibit the entry of those persons who have violated prior to this Regulation and/or to those who do not meet the requirements before enumerated;
• Communicate and notify the competent public authorities so that they carry out the intervention that is necessary;
The Hotel Management will apply the sanctions taking into account the following criteria: the seriousness and nature of the offense and the circumstances of the fact;
The reiteration of behaviors of the offending subject; Your background; and the application of previous sanctions to the offender.
The Hotel reserves the exclusive power to apply or not the sanctions provided for in this Regulation. In no case, the absence of application of a sanction to the offender can be considered by him or by other clients or visitors, as a right not to be sanctioned in the future for similar causes or for other infractions that he commits.
In the event that any recipient fails to fully or partially comply with the rules or regulations of this Regulation, in addition to being able to be penalized, the offender will be obliged to compensate for the damages caused.
In any case, the offender must hold the Hotel harmless from any damage for any claim or claim that any third party directs against the establishment as a consequence of its failure to comply with the provisions of this Regulation or to current legislation.
The rules contained in this Regulation may in no way be interpreted as discrimination of any kind based on ethnicity, nationality, gender, religion, race, age or political ideology of the addressees, but an ideal means of guaranteeing to all its customers the excellence and quality of the Hotel’s services.
In no case may this Regulation be interpreted as limiting or restricting the individual rights of those who voluntarily enter the establishment, aware of the characteristics of the same and that the power that the Hotel possesses to dictate any other norms or rules (that complement, extend, modify or substitute the norms established here, or establish new rules to regulate the use or utilization of specific sectors of the establishment or the way in which the recipients of this Regulations or other potential recipients must behave, conduct and appear in any sector or facility of the establishment) is proper to their property right
and/or its responsibility for the operation with respect to the rights of its guests or clients. This faculty is the responsibility of the company operator of the Hotel that must ensure the proper functioning of the services, with Respect for the rights of its guests or clients.
In accordance with all of the above, the owner of the Hotel may prevent the permanence of the client and/or their companions in the establishment, and have their room directly, without the need for any judicial procedure, in the event of:
• Total or partial non-payment of the invoice;
• Lack of agreement regarding the extension of the client’s stay;
• Use by more than one person of the room contracted as an individual, for more than two people in a double room or in a suite, or for more than three in a room contracted as triple.
• Concurrence of any of the causes that prevent access or permanence in the establishment, established by it in exercise of its right of admission.
• Refusal of the client or one of his companions to complete and sign the Part of Entry of Travelers.
• Non-compliance by the client and/or his companions with any other of the obligations established in this Regulation or in the regulations in force that are of application. In such cases, the client and/or their companions will be obliged to leave it. room, and the rest of the premises of the establishment, immediately after being required to do so by the Directorate.
If the client refuses to abandon said abandonment, or reacts in such a way that this constitutes a criminal offence, the Hotel may request the assistance of the public force and/or inspection tourist to proceed with said eviction. All without prejudice to the right of the Hotel to claim from the client the amounts that he has left unpaid, as well as the damages and damages that, if any, their behavior has caused.
They will be competent to understand and resolve any controversy or conflict between the recipients of this Regulation and the Hotel, the Ordinary Courts of the place in which the has located the Hotel, with competence in civil matters waiving any other jurisdiction and/or jurisdiction that may correspond, without prejudice to the intervention of the Criminal Justice when appropriate.
DATA MANAGEMENT
The Hotel, in order to comply with legal obligations, carry out the provision of the services offered to its customers, make an offer of products and services personalized, improve the commercial relationship and manage the requests made by our clients, it will treat the personal data of its clients in an automated way and undertakes to comply with current legislation on automated data processing data.
The main purpose of the treatment is the management of the stay and the services requested.
The legitimacy of the treatment is established by the execution of the accommodation contract and services, and where appropriate by the express consent granted.
The recipients of the data are those established by current laws.
ADMINISTRATIVE ORGANIZATION AND RESPONSIBLE PERSON
DOUBTS AND MISCELLANEOUS QUESTIONS
You can find out at the reception about excursions, services and experiences provided by companies outside the hotel operator.
This establishment is not responsible for the services provided by companies unrelated to the hotel operator.
INFORMATION TO USERS ABOUT THE FACILITIES OR SERVICES INVOLVING
All the facilities or services of our Hotel are equipped with measures that favor or guarantee your safety at all times. However, if you think the use of any facility or service may pose any risk to your health or to your physical integrity, we urge you to contact us so that we can report and resolve any issue that has been raised in this regard.
In any case, if you have any doubts that the use of any facility or service may pose risks to your health or physical integrity, opt for another service or facility.
SAFETY RULES
Self-protection plan. The client has at his disposal indications of action in case emergency, as well as signaling evacuation routes and means fire protection.
In case of an emergency, you must follow the additional instructions given by the hotel staff. The obstruction of emergency exits and means against fires (extinguishers, fire hydrants, buttons…) as well as their improper use, may suppose the expulsion of the hotel.
ACTION PROTOCOLS IN CASES OF EMERGENCIES OR HEALTH CRISIS.
In the event that the Authorities declare a situation of emergency or health crisis that affects the normal development of our Hotel, will be announced on our page website so that, as a Client, you are aware of the measures that are adopted and comply with them.
The Client who, in an emergency or health crisis situation declared by the Authorities fail to comply with the measures, mandatory or recommended, that have been adopted in this Establishment may motivate the immediate termination of your contract of accommodation; your stay being canceled without the right to any refund, and with notice to the competent authority.
Regards:
El Olivar Boutique Hotel,
2 stars city Hotel H/AL/00818.